Right of withdrawal

Right of withdrawal && Cancellation form


Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of withdrawal

You have the right to cancel this contract within 30 days without giving reasons.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us (BIZARRE.Store GmbH, Nicolaiweg 4b, 59494 Soest, Germany, Tel.: +49 2921 9102171, Email: info@seelenlook.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

You can also use the cancellation form or another clear statement on our website https://seelenlook.com/returns Complete and submit electronically. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract.

Returns/returns can only be sent to the following address:

AKH B342-B345
41460 Neuss

The deadline is met if you send the goods before the fourteen day period has expired.

Return shipping costs

For customers in Germany:
We bear the costs of returning the goods if you use our returns portal. Click here for yours free Return:

Returns portal:

For EU customers outside Germany:

You bear the direct costs of returning the goods.

Return shipping fee (will be deducted from the refund)

 country fee
Czech Republic
12 EUR
15 EUR

Returns portal:

For customers outside EU:
You bear the direct costs of returning the goods. Important: Be sure to declare your return as “RETOURE” to avoid delays due to customs clearance! Please register your return in your customer account before sending it back:

Customer account:

Continue for all countries

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.